Privacy

Who processes the data

The contact for requests regarding personal data collected through this site is The Chic Beauty Box · Via Bramantino 1 · 6600 Locarno · Switzerland. You can contact us at chicbox@icloud.com or on 078 672 71 52.

What data we collect and why

When you visit the site, the hosting provider may process technical data necessary to deliver the pages and protect the service, such as IP address, date and time of the request, page requested, device information and error logs.

If you contact us, we process the data you choose to share with us, such as name, phone number and the content of your request, in order to reply to you and arrange any appointment. Please do not include health data or particularly sensitive information in your first message: you can discuss this directly with Paola during the free consultation.

Online booking

When you book a consultation from the Booking page, your first name, last name, phone number, optional email and notes are sent to the studio's management system, where Paola manages the calendar and client records. This information is used solely to organize the appointment and the agreed journey. The appointment also appears in Paola's personal calendar, managed by Google.

Contact form and WhatsApp

The site's form prepares a message and opens WhatsApp. The message is not sent automatically: you can read it and decide whether to send it. WhatsApp/Meta's privacy policy also applies to this feature; data you send via WhatsApp is processed by that provider according to its own terms.

External services and transfers

The site loads fonts via Google Fonts. This connection may transmit technical data to Google, including your IP address. Links to Google Maps, Instagram, Facebook and WhatsApp are activated when you choose to open them. Some providers may process data outside Switzerland; please refer to their respective privacy policies for details on how they process data.

Cookies and analytics

The current version of the site does not include statistical analysis or behavioral advertising tools. The site does not set its own profiling cookies. External services opened via links may use cookies according to their own policies. Should analytics or marketing tools be added in the future, this page will be updated.

How long we keep your data

We retain contact requests for as long as necessary to respond to and manage the relationship with the person concerned, in compliance with applicable retention obligations. Retention periods for technical data and messages handled by external providers also depend on their own policies.

Your rights

You can ask us what personal data we process about you and, in the cases provided by law, request its correction or deletion, or object to processing. Write to chicbox@icloud.com; we may ask you for information needed to verify your identity before responding.

Updates

This notice describes the site in the version indicated above. It may be updated if the functions or services used change.